1. Introduction

Welcome to TCGBoxShop.com ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our website and services. By accessing or using TCGBoxShop.com, you agree to these Terms. Please read them carefully.

Our goal is to show the product, total price, shipping information, payment options and customer rights clearly before you place an order.

2. Account & Security

• Registration: To place orders or access certain features, you may need to create an account. Provide accurate, complete information and keep it up to date.
• Security: Protect your password and account. Notify us immediately if you suspect unauthorized access.

3. Payment Methods

Payment is completed through our secure hosted checkout. Depending on the customer country and live availability, supported methods can include:

• Credit / Debit Card
• PayPal via Banxa for eligible EU/EEA orders
• Klarna Pay Now via Banxa in supported European countries
• iDEAL via Banxa for eligible customers in the Netherlands
• Other bank, local or crypto methods when shown by the checkout

The checkout determines final availability by country, currency, order details and provider availability. MoonPay is not currently offered. All payments must clear before orders ship.

4. Placing & Processing Orders

• Order Confirmation: After you place an order, we send an email acknowledging receipt. This confirmation is not our acceptance. Acceptance occurs when payment is verified.
• Payment Verification: Orders are processed only after payment clears.
• Order Cancellation: We reserve the right to refuse or cancel any order at our discretion (e.g., out-of-stock, pricing errors).

5. Pricing & Availability

• Pricing: All prices appear in the currency specified on our site. We may update prices at any time without notice.
• Availability: Products are subject to stock. We cannot guarantee availability until your order is accepted.

6. Shipping & Delivery

• Shipping Locations: We ship to the destinations listed at checkout.
• Costs & Times: Standard tracked shipping is currently free on supported orders. Estimated processing and delivery times are published on our Shipping & Returns page.
• Delays: We are not liable for delays caused by carriers, customs, or force majeure events.

7. Returns & Refunds

Our Returns & Refunds Policy applies. Key points:

• Withdrawal: EU consumers generally have a 14-day statutory withdrawal period for distance purchases, subject to legal exceptions.
• Process: Submit a return request via our contact form. Our detailed policy explains return shipping, refunds and product-condition handling.

8. Intellectual Property

All content (text, images, logos, software) on TCGBoxShop.com is owned or licensed by us and protected by copyright and other laws. You may not use our content without permission.

9. Privacy & Data Protection

Our Privacy Policy explains how we collect, use, and protect your personal information. We also use cookies and similar technologies to improve user experience and analyze traffic.

Where consent is legally required, we request it separately. Other processing may rely on contractual or legal grounds described in the Privacy Policy.

10. User Conduct

You agree not to:

• Violate any laws or third-party rights
• Upload or distribute harmful code (viruses, malware)
• Use automated tools to access or scrape our site
• Upload any files (images, documents, or other media) to our site

11. Disclaimers & Limitation of Liability

• Statutory rights: Nothing in these Terms removes or limits mandatory consumer rights, including statutory rights relating to defective goods.
• Liability: Any exclusion or limitation of liability applies only to the extent permitted by applicable law. Mandatory liability, including where it cannot legally be excluded, remains unaffected.

12. Products & Fulfilment

TCGBoxShop sells trading-card products to customers through this store. We do not manufacture Pokémon TCG products. Where logistics, distribution or fulfilment partners are used, TCGBoxShop remains your customer-service contact for the order.

13. Changes to These Terms

We may revise these Terms at any time by posting updates on our site. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. If you are a consumer, mandatory consumer-protection rules that apply to you remain unaffected.

15. Contact Us