1. Introduction

Thank you for shopping at TCGBoxShop.com. This Shipping Policy outlines the terms and conditions regarding how we ship our products to customers around the world. By placing an order on our website, you agree to the terms set forth in this policy.

TCGBoxShop.com is a crypto-only Pokémon TCG shop. All orders are shipped with free worldwide shipping and include a tracking number once dispatched.

2. Transit Time (Worldwide)

We ship worldwide to most countries and regions. Typical transit time after dispatch is:

• Europe: approx. 7–14 business days
• North America (USA, Canada): approx. 7–16 business days
• United Kingdom: approx. 7–14 business days
• Australia & New Zealand: approx. 8–16 business days
• Asia: approx. 8–18 business days
• Rest of World: approx. 10–20 business days

Please note that delivery times are estimates and may be affected by factors outside our control, such as customs delays, local holidays, or unforeseen shipping carrier issues.

3. Handling Time

All orders are usually processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be slightly delayed. In such cases, we will notify you via email whenever possible.

Typical total delivery time (processing + transit): approx. 8–20 business days worldwide.

4. Shipping Costs

Shipping is always FREE worldwide. There are no additional shipping fees for any of our supported destinations – the price you see in your cart is the final product price (excluding any customs duties or local import taxes, if applicable).

We currently offer free tracked shipping to (but not limited to): most countries in Europe, North America, South America, Asia, Australia & New Zealand. If your country is not available at checkout, please contact us and we will check if we can add it.

5. Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to check the status of your shipment on the carrier's website or on our order tracking page.

6. Customs, Duties, and Taxes

TCGBoxShop.com is not responsible for any customs fees, duties, VAT, or import taxes that may be imposed on your order by your local authorities. All such fees applied during or after shipping are the responsibility of the customer (tariffs, taxes, customs clearance fees, etc.).

7. Damaged or Lost Packages

We pack all sealed Pokémon TCG products carefully to protect corners and shrink-wrap. If your package is damaged during transit or lost, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as appropriate. Please also review our Returns & Refunds Policy.

8. Incorrect Shipping Addresses

It is the responsibility of the customer to provide accurate and complete shipping information. TCGBoxShop.com is not responsible for packages delivered to incorrect or outdated addresses provided by the customer. If a package is returned due to an incorrect address, the customer may be responsible for any additional costs related to resending the package.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, worldwide free shipping, or tracking, please contact us at [email protected].

By placing an order on TCGBoxShop.com, you acknowledge that you have read and understood this Shipping Policy and agree to its terms.

Contact Information

Brand

TCGBoxShop

Address

Eichendorffstr 2a, 57518 Betzdorf, Rheinland-Pfalz, Germany

Email

[email protected]

Contact Form

https://tcgboxshop.com/contact

Open Hours

Monday to Friday (07:00am – 11:00pm) — Live Chat & E-Mail

For alternative contact options, click here!